Pricing and plans - review your pricing options
Pricing based on the number of orders you receive
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Email & phone supportWhen you need help, our expert UK support team is available during standard office hours via phone and email.
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Unlimited productsUpload as many products and categories as your business demands
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SEO OptimisedSite automatically built to the latest SEO compliant standards, with oppurtunities for you to optmise further
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Blog includedCreate regular and relevant content using our Blog to help keep your customers informed and ensure your site performs better in the search engines
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Unlimited BandwidthUnlimited images and videos and with no limit to how many people can visit your site
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Unlimited StorageThis means unlimited storage on our servers for images and videos
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Transfer products from existing siteWe are able to migrate and transfer your data including products, images, blogs etc. for additional fee
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Set up feeThere is a setup fee of between £500-£1000+VAT to assist you in setting up your custom design theme, and within this cost we will design a couple of banners for the site
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Shopping cart abandonment follow upIntelligent feature to contact customers who abandoned their cart without purchasing.
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Promotions & discount codesEasily run sales in store, create promotions to tie in with coupons you create for off-site promotions, and generally lots of easy to use promotions options.
* After 6 months or 50 complete orders (including cancelled or refunded orders) whichever is activated soonest, you will need to pay the monthly fees based on your average number of orders. To qualify for this free offer, you will need to make sure your site is optimised to follow the tasks we set you to do.
* If your site is getting significantly over the 250 orders ‘Advanced package, and is using tonnes of bandwidth, then we’d need to work out an appropriate price above and beyond the packages on offer. For the Advanced package a fair usage policy applies.
Questions and Answers
Getting started
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Do you offer a free trial?
Yes, we offer a free 30-day free trial which includes the full set of functionality. You don’t need to enter your credit card details to sign up; and after the 30 days is up there’s no obligation to continue.
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What happens to my shop when the trial comes to an end?
You will receive an automatic email reminder that your 30 day trial is coming to an end and if you want to continue one of our team will be in touch to take your payment details. If you choose not to continue with Webicart, then we’ll keep your data for a short amount of time and then eventually your store will be automatically deleted, and we’ll no longer be able to restore it.
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What do I have to do achieve the optimised price?
We will ask you to do certain things to your site to help optimise it, as long as you complete the things we ask you to do within that month (which will be simple tasks which require no programming/design knowledge), then we will offer you your monthly price at the reduced/optimised price.
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Is my product/customer data secure?
The security of your store is very important to us. We protect your site and your data is stored on our secure Rackspace servers which is regularly backed up.
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I’m looking to switch to Webicart. Can I import my existing products?
Yes, we are able to import products, images, blogs into your new Webicart store for an additional charge. One of our support team can assist you with this should you need help.
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Can I use a bespoke domain name with my Webicart shop?
Yes you can, and one of our support team can help you set it up so your domain name to work with your new Webicart store.
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Do I need design/programming expertise to manage my shop?
No absolutely not, we have created the platform to be as simple and intuitive to use as possible. We also have our support team on hand to help you should you get stuck with anything.
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I want to start selling, what do I need to do next?
Click on the big blue “Get started” button, and then complete the basic setup fields and then one of our team will be in touch to walk you through the setup process.
Orders and Shipments
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What happens once I get an order?
After you get a new order notification by email, you can then log in to your account to check the order details on screen. Assuming you have no questions relating to the order you will then package up the order, send it to the shipping address the customer provides. If your payment processor is set up to separately authorize and then capture funds, you have control over how much money is transferred after the order is placed and you can follow best online business practices by only completing the transaction when you ship the order.
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Can I use another company for shipping?
Yes! Webicart integrates with ecommerce fulfillment services just as with payment gateways. Right now we support Fulfillment by Fulfillment by Amazon, Shipwire, and Rakuten Super Logistics and will be adding services from more companies in the future. Just send a bulk shipment every once in a while to your fulfillment provider, and Webi Cart can let them know whenever an order comes in that they need to ship.
Accepting payments
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Do I need to purchase my own SSL certificate?
We do recommend purchasing you own SSL certificate (which you can do from us), however we provide a free shared SSL certificate for all plans.
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What is a merchant account, and do I need one?
A merchant account allows you to accept credit card payments directly on your site. Every payment made involves the transfer of funds to a merchant account, which you as the shop owner hold directly with a bank. You will have full responsibility for the transactions that occur with your merchant account as well as the terms of service from your bank. You don’t need a merchant account as you can always setup a third party payment processor such as PayPal, Google Checkout, or Amazon, but if you want to accept credit card payments through your Webicart shop then you will need your own merchant account.
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What is a payment gateway, and will my payment gateway work with Webicart?
A payment gateway is a service that authorises credit card payments and processes them securely with a user’s merchant account. Often, a merchant account and payment gateway are set up at the same time. We support several payment gateways so there is a good chance yours will work with Webicart.
Your Account
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How do I pay for my Webicart shop?
Once your free trial is finished, one of our team will be in touch with you to arrange to take payment.
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How and when do I get invoiced?
Your ecommerce website is invoiced at the end of each month and the amount you pay is based on the number of orders you get. Each month we’ll send you an email notification with a link to an invoice listing the number of orders and therefore the fees incurred for that month. Your bank account will be automatically charged for any fees incurred, but you always have the opportunity to notify us of transaction fees charged for orders you’ve placed for testing purposes and the like.
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What happens if I want to cancel/close my Webicart shop?
You can cancel at any time and we will charge you just for the remainder of that month based on the number of orders you have had during the month you cancelled.
